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For guests, teams and partners

The digital assistant for your hotel experience

Ezy brings your guests, your team and the businesses your hotel works with into one app. Every guest request reaches the right person, and everyone follows the same flow.

Request a demoHow it works

Everyone at your hotel, in the same app

Guests send their requests from the app, and your team sees each one reach the right person. Businesses that work with your hotel are joining the same flow soon.

Guests

Order basket in the guest app: Turkish breakfast and Turkish coffee, the total and the delivery time

The journey of a request

  1. The guest makes a requestThey pick a service from their room, add a note and send it.
  2. The team sees it and picks it upThe request lands on the right team's screen and someone picks it up.
  3. Everyone sees the statusThe guest and the hotel see the same status.

Hotel team

The New order column of the service board: three order cards, each with View details and Accept buttons

Every request with the right team

  1. The request lands on the team's screenThe guest's request shows up as a new order on the right team's board.
  2. Someone picks it upEveryone sees who picked it up and where it stands, on the same screen.
  3. It gets done and stays on recordEach order is listed with its room, status and owner.

Partners

Coming soon
An airport transfer request in the guest app: route, time and passengers, vehicle options

Your partners, soon in the same app

  1. A transfer will be booked in the appThe guest will pick the vehicle in the app.
  2. A driver will be assigned and set offThe request will reach the business that works with your hotel.
  3. The guest will message the driver directlyPick-up details will be sorted out in the app.

Every request to the right person. Every service right on time.

A great guest experience is no accident. It comes from clear communication, strong coordination and well-run operations.

Ezy brings guest requests and hotel teams together in one app. Each request is routed to the right team, progress is tracked as it happens, and the whole flow of work becomes visible.

Guests are kept informed instead of kept waiting. Teams focus on their work instead of chasing messages. Managers stay on top of how things run.

Ezy delivers a connected, organized and efficient service experience across your hotel.

What does your hotel gain?

Your services become visible, your partners will soon join the same flow, and the tools you use meet your guests in one place.

  1. Your services become visible

    From room service to the spa, from housekeeping to laundry: guests see the services your hotel offers from their room and request them in one tap.

    • Hotel services screen: room details, room service and housekeeping shortcuts
    • Room cleaning screen: full cleaning, quick refresh and evening turndown options
    • Order basket screen: items, delivery time and the total

  2. Your partners' services in one placeComing soon

    Services outside the hotel, such as transfers, health services and events, will be available from the same app; you and your guest will both see who has the request and what stage it is at.

    1. Transfer screen: route, time and vehicle options
      Request
    2. Transfer screen: a driver is being assigned, with the request summary
      Assigning a driver
    3. Transfer screen: driver on the way, arrival time and vehicle details
      Driver on the way

  3. Your tools meet your guests in one place

    Ezy doesn't replace your current hotel software; it works alongside it. The digital tools you use at the hotel come together in the one app your guest holds.

    Team console
    The team's overview screen: today's requests and recent orders
    Your current hotel software
    The guest's order status screen
    Guest app

Set Ezy up the way your hotel works

Property details, floors and rooms, services and their capacities are set up in the management console.

Overview screen: today's order counts, service types and the recent orders table

Overview

Today's requests, what is pending and what is done, on one screen.

Frequently asked questions

What is Ezy, and who uses it?

Ezy is a digital assistant that brings hotel guests, the hotel team and the businesses working with the hotel together in one app.

Three groups use it. Hotel guests see the services and make requests. Hotel staff pick the requests up and complete them. The hotel's partners, the businesses that provide services such as transfers, health and events, will join the same flow soon.

How do guests access the app?

Ezy is coming soon to the App Store and Google Play. Your guests will download the app and see your hotel's services linked to their stay.

What do team members see?

Each team member works in the hotel they are assigned to and sees the sections that match their role. Property settings stay with owners and managers.

How do businesses that work with the hotel join?

Partner features are coming soon. Businesses that provide transfers, health services and events will connect to the same app; we'll share the details in the demo call.

Does it replace our current hotel software?

No. Ezy doesn't replace your current hotel software; it works alongside it.

How do the demo and setup work?

In the call we talk about your hotel and the services you offer your guests, and show you how Ezy would work for you. We plan the setup steps together.

See Ezy in your own hotel

In a 30-minute call we'll talk about your hotel and the services you offer your guests, and show you how Ezy would work for you.

Request a demo

Or write to us: info@ezyapp.io

Request a demo

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